Privacy Policy

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Heart Mind Sol Counseling Services Amanda Gonyer, LMFT #133144, DBA Heart Mind Sol Counseling Services

Thank you for visiting Heart Mind Sol Counseling Services("we," "our," "us"). Your privacy is important to us. This document combines our Privacy Policy and Notice of Privacy Practices, explaining how we collect, use, and protect your personal information, both online and in our practice.

I. Our Commitment to Your Privacy

We understand that information about you and your healthcare is personal. We are committed to protecting your privacy and complying with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). This policy applies to all records created by our practice, whether collected in person or through our website.

We are required by law to:

• Ensure      that protected health information (PHI) is kept confidential.
• Provide      you with this notice of our legal duties and privacy practices.
• Follow      the terms of this notice.

We reserve the right to update this policy, and changes will apply to all information we have about you. The updated policy will be available on our website and upon request.

II. Information We Collect

We collect personal information in the following ways:

1. In Our Practice:

We collect personal health information (PHI) including, but not limited to:

• Name
• Date      of birth
• Contact      details (email, phone, address)
• Medical      history and treatment information

2. Through Our Website:

When you visit our website, we may collect the following information if you choose to provide it:

• Name
• Email      address
• Phone      number
• Any      additional details you voluntarily provide in contact forms

Our website may also collect limited data automatically, such as IP addresses or browsing behavior through cookies or analytics tools.

III. How We Use Your Information

We use your information for the following purposes:

1. For      Treatment, Payment, and Health Care Operations (HIPAA Compliance): 

• To      provide therapy services and coordinate care.
• To      process payments and insurance claims.
• For      business operations, such as improving quality of care.

1. Website      and Communication Purposes: 

• To      respond to inquiries submitted through our website.
• To      schedule appointments or consultations.
• To      improve our website experience through analytics.

We do not sell your information to third parties.

IV. Disclosure of Your Information

We may disclose your information in the following circumstances:

• For      Treatment: Sharing information with other healthcare providers involved in      your care.
• For      Payment: Processing payments via HIPAA-compliant third-party platforms      (e.g., Stripe, SimplePractice).
• For      Legal Requirements: If required by law (e.g., subpoenas, reporting abuse).

We will only disclose PHI with your authorization, except where required by law.
V. Data Storage and Security

We take appropriate measures to protect your information, including:

• Using      HIPAA-compliant platforms such as SimplePractice, Hushmail, and Zoom.
• Securing      paper records in locked storage.
• Implementing      password protection and two-factor authentication.

We retain client records for seven (7) years in accordance with legal and ethical requirements.

VI. Your Rights

As a client, you have the following rights regarding your personal information:

• Access      and Corrections: You may request access to the contact information we have      on file and request corrections if needed.
• Confidential      Communications: You may request how and where we contact you.
• Paper      Copy: You may request a paper copy of this privacy policy at any time.
• Health      Records Access: For access to your health records, please see the consent      form and/or reach out to your therapist for more information.

VII. Third-Party Services We Use

We utilize the following third-party platforms for scheduling, payment, and record-keeping:

• HIPAA-compliant      services: SimplePractice, Hushmail, Grow Therapy, Rula.
• Non-HIPAA      services: GoDaddy (website hosting), Google Workspace, Psychology Today,      Zencare.

For more information regarding the privacy practices of these platforms, please refer to their respective privacy policies.

VIII. Cookies and Tracking

Our website may use cookies and tracking technologies to analyze website traffic and improve user experience. You can control cookie preferences through your browser settings.

IX. Confidentiality and Legal Compliance

We maintain strict confidentiality in compliance with HIPAA and California state laws. We only disclose information under legal obligations, such as:

• When      required by court order.
• When      reporting abuse or threats of harm.

X. How We Notify Clients of Policy Updates

We will notify clients of any updates to this privacy policy through:

• Announcements      on our website: https://heartmindsolcounselingservices.com
• Email      notifications to active clients.

We encourage clients to periodically review this page for updates.

XI. Contact Information

If you have any questions about this policy or your data, you may contact us:

Amanda Gonyer, LMFT #133144, DBA Heart Mind Sol Counseling Services Heart Mind Sol Counseling Services Website: https://heartmindsolcounselingservices.com

Email: amanda@heartmindsolcounselingservices.com

Phone: 916-232-2419

Acknowledgment of Receipt

By engaging with our services, you acknowledge that you have read, understood, and agreed to our privacy practices.